CX Leaders Lounge @ Dreamforce, hosted by Fin

Unwind and connect with like-minded leaders at Dreamforce.

Join CX leaders​ for an exclusive evening to connect on what's truly working in AI for CX.

Hosted by Junan Pang (SVP of Success, Solutions & Deployment) and Brian Donohue (VP, Product) from Fin, in conversation with Assaf Barnir (Head of Global Support) at Sentry. The evening will feature a light discussion on the current state of AI transformation, drinks, bites, and deeper conversations on what’s practically working in CX.

Here are some of the topics we'll discuss:

- AI maturity: The different stages CX teams are at in their AI transformation journey

- ​AI-first org design: How leaders are reshaping teams around AI agents and workflows.

- ​Scaling AI and human support: The key opportunities and challenges in delivering perfect AI experiences at scale.

Details:

📍 Location shared upon acceptance (10-minute walk from Dreamforce)

🗓 Tuesday, September  15

🕕 6:00 PM - 9:30 PM PT

Who's in the room: Leaders across AI, CX, Engineering, Product, and Operations.

Reserve now

This is an invitation-only event with limited capacity. All requests are subject to host approval, and confirmed guests will receive a separate confirmation email.