How to Hire Your First CX Engineer- #SFTechWeek

There's a new title showing up on job descriptions, and most hiring managers don't have a rubric for it yet.

The CX Engineer builds the AI agents that turn support conversations into revenue, not just resolved tickets. Half engineer, half CX pro, entirely focused on the moment a conversation could become an upsell. A role that didn't exist last year and is already changing who companies hire in 2026.

If you're only thinking about AI for support, you're already behind.

Join delight.ai for an evening built around this shift.

Agenda 🚪 Doors open & check-in 🔥 Fireside chat with CX revenue leaders 🛠️ AI Readiness Workshop 🍹 Networking and happy hour

Who this is for

• Heads of Support, CX, Revenue, and Operations

• CX and support analysts, specialists, and managers

• Engineers and founders building customer-facing AI agents

Whether you're the one hiring for this role or the one who could grow into it, this is for you.

About delight.ai Delight.ai is the branded AI concierge that helps every customer feel seen, remembered, and cared for. Powered by Sendbird, it combines memory, personalization, presence, and trust to deliver experiences that feel truly personalized, always present, and deeply human.

This event is a part of #SFTechWeek—a week of events hosted by VCs and startups to bring together the tech ecosystem. Learn more at www.tech-week.com.